• CENTRAL OFFICE / RUSSIA+7 499 705 1000
  • OFFICE IN UKRAINE+380 44 205 0000

CONTACT CENTER FOR ONLINE STORE

Professional organization of customer service online stores

OUR MISSION

  • We Love & Respect Our Partners And Their Brands
  • We Strive To Become Better In Everything
  • We Transform Energy Of The Present Into Communications Of The Future 

OUR PHILOSOPHY

  • PEOPLE
    We know that each of us is unique, and we appreciate it in each other
  • BUSINESS
    We persistently achieve our goals & priorities
  • TECHNOLOGY 
    We guarantee reliability, safety & security
  • DEVELOPMENT 
    We are transforming together with the world & inoovations
  • SOLUTIONS
    We develop & implement expert solutions

 

HOT LINE CUSTOMER SERVICE
FOR ONLINE STORES

  • Customer support on choosing the right model/product, sales of products & accessories
  • Consulting on technical & quality characteristics
  • Reception and registration of orders/requests
  • Informing on delivery terms & conditions, status of order
  • Guarantee/service support
  • Callback service
  • Telemarketing
  • Multi chanel: web-chat  sms  e-mail
  • Processing of inbound orders
     

SEND A REQUEST

 

EXPERT SOLUTIONS

MARKET RESEARCH

Polls, questionnaire surveys and other methods of market research, products/services, customers (loyalty, satisfaction, service quality, needs), etc.

WELCOME CALL

The first contact with a new customer in order to determine the level of satisfaction with the product/service/support or the sales process. Database generation

DIRECT MARKETING

Offering a more beneficial service conditions for customers; cross sales

TELEMARKETING

Sales of main and additional products, services and support of the company by means of outgoing communications or when processing incoming customer requests

HOTLINE

Customer notification of new and supplementary products, services and support options within the framework of the dedicated customer support service

HOTLINE IN THE AUTOMATIC MODE (IVR)

SEND A REQUEST FOR ADVICE ON ACQUISITION AND SALES

REMOTE CUSTOMER SERVICE
EXPERIENCE IN SIMILAR PROJECTS


 

INBOUND CUSTOMER SERVICE

Any traffic: ~ 100 000 calls per month

International standards: Service level – 80/20, LCR < 5 %

  • Informing customers on products & services in order to generate sales
  • Loyalty maintenance & improving while  processing of inbound  complaints
  • Assisting customers  in making orders, consulting on availability  of products and terms of delivery 

PROCESSING OF INBOUND ORDERS 

Any traffic: ~ 15 000 orders per day

International standards: AHT = 50 seconds

  • Confirmation of  customers’ orders
  • Loyalty maintenance & improving while  processing of inbound  complaints
  • Processing of order within 15 minutes

 

order our services

 

Moscow office: 

Moscow, 21 Novy Arbat Str., 15th Floor
Tel:  +7 499 705-10-00
e-mail: sales@beeper.ru

 

SEND A REQUEST

 


Order call
On our website we use cookies to collect technical information. In particular, for the personalized work of the site, we process the IP address of the region of your location.
By doing any actions on the site, you agree with the privacy policy